You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

A Problem-Solving Specialist supports families experiencing homelessness or at risk of housing instability by assessing their needs, identifying barriers to housing, and providing targeted problem-solving interventions. The role connects individuals and families to community resources, financial assistance, benefits, and supportive services while facilitating mediation and conflict resolution to help maintain stable housing. Responsibilities include case management, ongoing follow-up, advocacy, documentation, data reporting, and tracking program outcomes to ensure compliance with agency and funding requirements. The specialist collaborates with cross-functional teams, participates in case conferences, and applies trauma-informed, strengths-based, and housing-first practices to support successful housing outcomes.

• Receive, review, and manage referrals from the Family Solutions Center (FSC).
• Conduct assessments to identify housing barriers, strengths, resources, and immediate needs.
• Provide problem-solving interventions for families experiencing homelessness or at risk of homelessness.
• Facilitate mediation and conflict resolution between clients, family members, and friends that can support keep the family stabilized.
• Connect participants to community resources, mainstream benefits, emergency assistance programs, and supportive services.
• Maintain accurate and timely documentation of client interactions, assessments, referrals, case notes and outcomes in applicable databases and case management systems.
• Monitor participant progress and provide ongoing follow-up to ensure successful resolution of housing crises.
• Track performance measures and program outcomes in accordance with agency and funder requirements.
• Participate in case conferencing and multidisciplinary team meetings to support coordinated care.
• Advocate on behalf of clients to reduce barriers to housing and services.
• Maintain knowledge of local housing resources, landlord engagement strategies, and homelessness prevention programs.
• Assist with outreach and engagement efforts to identify and support households in housing crisis.
• Perform other related duties as assigned.
• Collect and report program data in compliance with agency policies, grant requirements, and funder expectations.
• Participate in case reviews, staff meetings, trainings, and multidisciplinary case conferencing.
• Utilize trauma-informed, strengths-based, and housing-first practices when working with participants.

• Perform additional tasks, projects, and responsibilities as assigned by the supervisor

• Strong problem-solving, crisis intervention, and conflict resolution skills.
• Knowledge of homelessness services, housing navigation, and community resources.
• Ability to build rapport with diverse populations and work effectively with community partners.
• Excellent organizational, communication, and documentation skills.
• Experience working with vulnerable populations, including individuals and families experiencing homelessness.
• Ability to manage multiple referrals and priorities in a fast-paced environment.

• Maintain and execute confidential information according to HIPPA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Ability to work a 9/80 work schedule

• Minimum of two (2) years of experience providing case management, housing navigation, homelessness prevention, crisis intervention, or related social services.
• Experience working with individuals and families experiencing homelessness or housing instability.
• Experience conducting client assessments, service planning, and resource coordination.
• Experience working with diverse and vulnerable populations using a trauma-informed and strengths-based approach.

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department.

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.