You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The Risk Management Officer will support all functions of the agency by determining operational, financial, safety and security risks and identifying ways to manage them through planning and problem-solving, working collaboratively with Finance, Human Resources, Security, Facilities Maintenance, Program Staff, IT, Asset Management, and other departments as necessary. Risk Management Officer will be charged with the development, implementation, and oversight of a fully functioning enterprise risk management program.  This position will also be tasked with making recommendations and presentations to various levels of staff including the Compliance Officer, inter-departmental leaders, and Executive leadership.  The Risk Management Officer position reports to the General Counsel. 

RISK MANAGEMENT

• Lead the identification, assessment, communication, measurement, and management of risk throughout the agency
• Develop practical tools such as heat maps and dashboards to assist in prioritizing Risk Management initiatives and projects
• Utilize trends and benchmarks both internally and externally to identify areas most in need of improvement to minimize safety concerns and reduce vulnerabilities and liabilities
• Maintain subject matter expertise on Cal-OSHA and other administrative regulations relating to work place safety
• Identify and lead staff trainings on agency-wide risk related policies and procedures such as Workplace Violence Prevention and Injury and Illness Prevention programs
• Develop crisis response strategies in partnership with agency executive leadership
• Create contingency plans to be deployed in the event of various crises
• Under supervision of the General Counsel, identify and build out additional Risk department position or positions that will report to the Risk Management Officer to address particular needs including but not limited to emergency preparedness and safety
• Actively participate in the hiring process, including interviewing, onboarding and training of additional Risk department personnel
• Recommends corrective action plans where appropriate
• Evaluate existing policies and procedures to identify areas in need of improvement through Risk Management lense
• Maintain awareness of trends and developments in risk management that are, or may become, significant to the organization

INSURANCE

• Lead analysis of overall insurance program structure and coverage limits 
• Act as needed as contact between carriers and brokers, vendors, and management on all insurance-related matters 
• Coordinate and monitor insurance claims and loss control services from insurance carriers and brokers
• Coordinate with contract compliance personnel  to ensure contract-driven insurance requirements are met
• Review property and casualty liability risk exposures relative to existing insurance and coverages available, recommending changes where appropriate
• In collaboration with relevant departments, lead annual renewal applications for all insurance policies 
• Collaborate with HR on workers compensation matters such as ergonomic assessments and annual workers compensation audit

SECURITY

• Oversee third party security services provider and act as liaison between vendor and LAFH to ensure that issues and concerns are communicated and addressed effectively
• Develop and execute a security program strategy for sites where third party security services are not provided
• Develop and manage security budget, including procurement of security equipment and services
• Oversee the day-to-day operations of the security program
• Develop and maintain relationship with key stakeholders including neighboring residents, businesses, law enforcement and emergency services
• Serve as point of contact for security emergencies

OTHER

• Communicate Risk department goals, safety practices and deadlines to team
• Coach and develop direct supervisees and assess performance
• Review and approve timesheets for Risk department personnel
• Ensure clear communication of departmental goals and outcome measurements
• Additional tasks, projects, and responsibilities as assigned by supervisor

• Excellent written and oral communication and presentation skills. Strong interpersonal skills
• Proven ability to develop innovative approaches to new challenges and needs
• Demonstrated resourcefulness and creativity in developing solutions across multiple departments
• Familiarity with industry risk management and security standards and regulations
• Superior organization, project management skills and attention to detail
• High level of commitment to quality work product and organizational ethics, integrity, and compliance
• Demonstrated decision making, critical analysis and problem-solving skills
• Ability to multi-task and meet deadlines with minimal supervision
• Ability to work in a fast-paced team environment

• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintains CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• This position does not require regular driving as part of daily duties but may be needed occasionally
• Ability to work a 9/80 work schedule

• Bachelor’s degree in Business, Legal, Finance, Accounting, Risk Management, or related field
• Minimum of seven (7) years proven experience as a Risk Manager or any combination of education, certifications, training, and experience which demonstrates the ability to perform the duties of the position
• Experience in developing and implementing enterprise risk management programs using established standards such as ISO 31000 or COSO

PREFERRED QUALIIFICATIONS

• Chartered Property Casualty Underwriter (CPCU) and/or Associate in Risk Management (ARM) designations
• Knowledge of OSHA, ANSI, Building Codes and Fire Codes
• Knowledge of local, state and federal laws applicable to the insurance industry
• Knowledge of insurance claims practices
• Knowledge of torts, contracts and subrogation as it applies to claims practices

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department.

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.