You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The Donations Supervisor, part of our Development and Community Engagement (DevCo) team, oversees the workflow and procedures of identifying, securing, and distributing in-kind goods and services to participants and operations. This role coaches staff on donor relations best practices, problem solves inquiries of donations from internal staff, and assists in setting team goals with the Community Engagement Manager. The Supervisor works with corporations, community groups, and individuals to secure donations, and coordinates with Programs management and staff to distribute goods to program participants.

• Supervises pipeline of in-kind donations and coordinates with corporations, community groups, and individuals to secure donations
• Maintains positive relationships with donors and identifies moves management strategies
• Identifies agency in-kind needs in collaboration with Community Engagement Manager and Programs Management
• Supervises logistics of receiving and pick-up of donations and manages pick-up, delivery, and distribution calendar
• Maintains inventory needs and provides tools to assemble in-kind donations for delivery
• Tracks donations in CRM system and ensures data integrity and compliance
• Enter In-kind gifts, generate thank-you letters, create monthly financial/donation reports for Finance Team, add/update donor information in Salesforce which streamlines the in-kind accounting process for greater efficiency and accuracy.
• Supervise community and corporate volunteer groups at the Snoopy.
• Speaks at community and corporate events to recruit volunteers and in-kind donors
• Supports Communications team by capturing photos and stories during program events
• Additional tasks, projects, and responsibilities as assigned by Community Engagement Manager.

SUPERVISING STAFF

• Manages the schedule for the distribution and collection of donations
• Keeps detailed records and engages in regular discussions with the Community Engagement Manager regarding employee relations and staff performance
• Assists the Community Engagement Manager in the recruitment process, including conducting interviews, onboarding, and training new employees
• Provides instruction and guidance to new employees on established procedures and workflow
• Ensures that all company branding materials and physical working environments adhere to presentation standards
• Supervise and work closely with Inventory Coordinator and Donation Associates to streamline the Snoopy Reimagined Project including redesigning aisles, shelving and bins; implement Standard Operating Procedures (SOPs) for intake fulfillment, distribution and volunteer operations.

• In-depth understanding of the challenges associated with homelessness and the principles of child development and early childhood education
• Ability to work effectively with diverse populations, including individuals with high acuity needs
• Strong ability to work both independently and as part of a team
• Exceptional skills in written and verbal communication
• Exceptional organizational and problem-solving abilities
• Proficiency in using Microsoft Programs such as Word, Excel, Access, and PowerPoint
• Experience with electronic data entry
• Bilingual proficiency in English and Spanish (highly desired)

• Maintains and executes confidential information according to HIPPA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to lift at least 10lbs
• Ability to pass a Pre-Employment Physical Exam
• Ability to pass post-offer Tuberculosis (TB) clearances
• Ability to work in an upright standing position for long periods of time
• This position does not require regular driving as part of daily duties but may be needed occasionally
• Ability to work a 9/80 work schedule with flexibility to work weekends, evenings, and holidays

• Associate degree with at least 3 years of experience in distribution, sales, customer service, or a related field
• Minimum of 4 years of experience in general office management
• Experience training and mentoring staff and/or volunteers
• Non-profit experience with a focus on securing in-kind donations is preferred

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department.

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.