You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

Under the supervision of Chief People and Culture Officer and in collaboration with the People and Culture department, the Senior Administrative Assistant performs a range of complex, sensitive, and confidential office administrative and People and Culture support functions. This role is responsible for ensuring smooth operations, facilitating executive and People and Culture workflows, and supporting various administrative and human resource activities. 

ADMINISTRATIVE SUPPORT:

• Organizing and managing schedules, appointments, and meetings for the executive
• Handling correspondence, emails, phone calls, and inquiries on behalf of the executive
• Planning and coordinating travel itineraries, flights, accommodations, and other logistics
• Documentation and Record-Keeping: Drafting reports, SOP’s, preparing presentations, drafting business memos and communications, and maintaining files and records
• Providing assistance such as handling expenses, coordinating office operations, and providing support to the department management team and staff
• Assisting in special projects, coordinating with various departments, and ensuring deadlines are met
• Overseeing projects from inception to completion, ensuring timely delivery and adherence to budgets and scope
• Developing reports and PowerPoints, documenting SOP’s, departmental statistics and workflows
• Support weekly All Staff Meetings by coordinating with the Executive Team, standardizing communication processes, and distributing Zoom recordings to all staff
• Providing direct administrative support to the Chief People & Culture Officer (CPCO) and General Counsel as needed
• Preparing, reviewing, and organizing legal documentation, ensuring accuracy, confidentiality, and compliance with internal and external requirements
• Managing all invoicing and payment tracking for the People & Culture team, including HR and Training functions

HR SUPPORT:

• Assist in the preparation and distribution of HR-related confidential documents
• Use HR software (such as UKG) retrieve information, generate reports, and compile data for HR analysis, distribution and decision-making
• Assist in the planning and coordination of HR events, meetings, and training sessions, including managing logistics and participant communications
• Assist with ad hoc HR tasks, including recruitment and onboarding of new hires

CONFIDENTIALITY & PROFESSIONALISM:

• Handling sensitive information and maintaining confidentiality
• Exercising good judgment, maintaining confidentiality, and handling sensitive information appropriately
• Demonstrate high ethical practices

PROBLEM-SOLVING & PROACTIVITY:

• Anticipating needs, taking initiative, and being proactive in addressing potential challenges
• Demonstrate ability to think critically to resolve complex issues and provide a thorough evaluation and recommendation

RELATIONSHIP MANAGEMENT:

• Building and maintaining relationships with clients, stakeholders, and internal team members and Executive Team members
• Collaborate with internal stakeholders to establish agency-wide standardization in systems

COMPLIANCE & POLICY SUPPORT:

• Assist in maintaining compliance with HR policies and procedures, support HR initiatives related to employee engagement and satisfaction, and coordinate audit requests

OTHER:

• Support additional agency leaders as directed by supervisor
• Additional tasks, projects, and responsibilities as assigned by supervisor

• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail
• Communication: Excellent written and verbal communication skills, as well as active listening abilities
• Time Management: Efficiently managing time and resources to meet deadlines and handle various tasks simultaneously
• Fiscal Management: Basic accounting and bookkeeping principles and practices.
• Reporting: Principles and practices of fiscal, statistical, and administrative research and report preparation
• Tech Proficiency: Proficiency in office software (such as Microsoft Office Suite, Excel, PowerPoint, Google Workspace), calendar management tools, and industry-specific software
• Adaptability: Being flexible and adaptable in a fast-paced environment, adjusting to changing priorities and needs
• Problem-Solving: Ability to identify issues, think critically, and provide solutions independently
• Critically evaluate information and/or data from various sources to make an informed decision
• Team Player: Collaborating effectively with colleagues, executives, and other stakeholders
• Professionalism: Customer service and public relations methods and techniques
• Decision-Making: Strong decision-making skills and ability to maintain the confidentiality of human resources work
• Attention to Detail: Strong attention to detail with a commitment to accuracy and quality

• Maintain and execute confidential information according to HIPAA standards.
• Obtain and maintain CPR/First Aid Certification.
• Ability to pass post-offer Tuberculosis (TB) clearances.
• Ability to lift at least 15lbs.
• Ability to sit/stand for prolonged periods of time.
• This position does not require regular driving as part of daily duties but may be needed occasionally  
• Ability to work a 9/80 work schedule, with flexibility to work weekends, holidays, and after-hours as needed.

• Bachelor’s degree in business or a related field with a minimum of three (3) years of proven experience as an administrative assistant or similar role, preferably supporting high level executives. Equivalent work experience can substitute for education requirement
• Experience working with a Human Resource Information System; Ultimate Kronos Group (UKG) highly desired
• Previous experience with social services and/or homeless programs preferred

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.