You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 17,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The Clinical Services Manager is responsible for supervision of the Wellness and Support Services for the various LA Family Housing Permanent Supportive Housing sites (PSH) that serve single adults, families, and veterans experiencing homelessness in Los Angeles County. The Clinica Manager will ensure that we provide comprehensive mental health services, substance use services and enrichment activities to meet the unique needs of individuals, families, and Veterans in Permanent Supportive Housing. The Clinical Manager will provide administrative and clinical supervision if appropriate to staff, including Program Managers, Mental Health Specialists, and Interns.

Clinical Program Oversight

• Implement and oversee wellness and support services at designated PSH sites, ensuring consistency, effectiveness, and trauma-informed care.
• Coordinate clinical and enrichment activities, including group sessions, psychoeducation, harm reduction interventions, and wellness programming.
• Conduct regular case conferences and clinical consultations with staff.
• Ensure adherence to clinical standards and documentation practices.

Clinical Supervision & Staff Support

• Provide weekly clinical and administrative supervision to assigned staff, including Substance Use Specialists, Mental Health Specialists, Enrichment Coordinators, and interns.
• Offer guidance on linkage to mental health services, crisis response, and care coordination.
• Support staff development through ongoing coaching, training, and performance feedback.
• Participate in staff onboarding and clinical training for new hires.
• Serve as a field instructor for MSW interns as needed.

Collaboration and Coordination

• Coordinate with internal departments (e.g., Programs, Property Management, Contract Implementation and Analysis, Devco) to ensure seamless delivery of services across sites.
• Maintain positive working relationships with partner agencies and funders.
• Participate in coordination meetings with clinical leadership and external service providers.

Compliance and Reporting

• Ensure documentation meets contract and licensing requirements, including HMIS and CHAMP data systems.
• Assist with audit preparedness and quality assurance efforts in partnership with the CIA team.
• Monitor and track program performance indicators and client outcomes.

Crisis Response

• Provide crisis consultation and support to staff managing acute mental health or safety issues.
• Participate in the clinical on-call rotation, offering after-hours support to Resident Advocates as needed.
• Provide general oversight and supervision to the mental health specialist responsible for the mental health plans, assessments and connections for participants in Permanent Supportive Housing Duties include identifying participants needing mental health care through assessment, referral, and coordination of care with offsite partner agencies, reconnecting participants to mental health care for participants who fell out of services, and providing intervention during crisis situations, including recommendations on care options.
• Supervise/provide Permanent Supportive Housing team trainings. Duties include: identifying areas of growth and in collaboration with Permanent Supportive Housing Manager, training RA staff on interventions and therapeutic modalities to address participant need and professional boundaries.
• Oversee the intern structure and programming within the Permanent Supportive Housing department. Provide direct oversight and direction to pre-ceptors, field instructors and act as a field instructor when necessary. Provide guidance and recommendations on assessments and interventions as necessary.

• Track all participants in Permanent Supportive Housing who are attending mental health groups, substance abuse groups, and enrichment activities. Ensure that Mental health specialists, Substance Abuse specialist and Enrichment Coordinators are pivoting to meet the needs of clients within PSH communities.
• Create partnerships with relevant community agencies to support permanent supportive housing identified needs such as food insecurity, on-site medical needs and educational resources etc.
• Conduct mental health assessments on participants when a crisis arises. Oversee the submission of referrals to mental health care as needed and connect with ICMS team to ensure follow through.
• Perform crisis intervention and conflict management techniques. Provide leadership and follow-up support for staff when necessary
• Provide guidance to Permanent Supportive Housing staff on participants who are struggling to maintain permanent housing based on mental health needs. Provide direct participant intervention as needed.
• Create relationships with mental health service providers for coordinated care; maintain a resource listing of mental health services for participant and staff use. Maintain a list of CENS & MH Support for each site.
• Advocate on participants’ behalf with other organizations and/or government agencies when appropriate
• Initiate and review calls to protective and emergency services as needed; complete follow-up documentation as required. This includes case consulting on when to access emergency services.
• Ensure staff submit case notes weekly to reflect on case note report documenting relevant resident interactions and group attendance.
• Coordinate services with staff including:
  • Leading meetings
  • Organizing participant mental health events and service delivery
  • Providing guidance, direction, and clinical support on participant barriers
  • Providing training for social services staff (in coordination with the Director of Staff Development and Permanent Supportive Housing Manager)
• Create an offering of psychosocial classes and groups in Permanent Supportive Housing for Staff. Support mental health specialist in Determining class/group offerings based on an assessment of participant needs. Create the curriculum, provide the class/group directly or through staff/intern support, monitor participant attendance and feedback, and revise classes/groups on an ongoing basis
• Provide supervision and oversight to the Mental Health Specialist team to ensure appropriate implementation of clinical best practices and team processes and procedures
• Supervise MSW interns and utilize the interns in providing support to participants
• Attend various regular staff, agency, and community meetings as designated by supervisor
• Drive personal vehicle in and around Los Angeles County and drive agency vehicles periodically to transport participants
• Additional tasks, projects and responsibilities as assigned by supervisor

• Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, child welfare, resources for undocumented persons)
• Must be able to perform extensive charting, electronic data entry, and documentation
• Knowledge of social service agencies and community resources
• Excellent written and verbal communication and interpersonal skills
• Ability to advocate on behalf of LAFH participants
• Bilingual: Spanish/English a plus
• Ability to work in a team
• Good organizational skills, and ability to follow through from beginning to end on tasks and projects

• Maintains and executes confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 40% of the time
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Ability to work a 9/80 work schedule

• Master’s Degree with completed license in Social Work, Marriage & Family Therapy, Psychology or a related field and at least four (4) years of social service experience
• Homeless services experience preferred
• Ability to provide LPS designation preferred
• Ability to provide clinical supervision to staff seeking licensure preferred
• At least two years of supervising staff in a social service setting preferred

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department.

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.