You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The IT Specialist works within a team-oriented and fast-paced work environment. The team is a talented, creative and driven group of people focused on furthering the mission and values of the agency. An integral part of the Information Technology team, this position plays a pivotal role in providing technical support for network and hardware issues across the agency. The IT Specialist provides a professional and courteous user experience and under the direction of the Information Technology Analyst, ensures issues are addressed and resolved in the timely and efficient manner. This position implements best practices and protocols for employees and provides training on hardware use across the agency. The IT Specialist supports 450+ employees across our two main drivers: homeless services and real estate development.

• Monitors and responds to user help desk requests; provides user technical support
• Troubleshoot problems with software, personal computers (PC’s), peripherals and telecommunications equipment
• Inspects personal computer equipment and read order sheets listing user requirements to prepare workstation for delivery; recommends or performs minor actions to correct problems
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs on the workstation
• Installs new application software, upgrades, and patches; installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
• Designs, administers, and coordinates user access and control, assigns user rights with appropriate security levels; performs system backups
• Provides instruction to users in use of equipment, software, and manuals
• Provides system maintenance
• Assists in developing, implementing, maintaining and enforcing policies and procedures for Information Technology operations.
• Works with vendor representatives to identify and correct causes of hardware and software malfunctions and perform enhancements.
• Enters commands and observe system functions to verify correct system operation; responds to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems
• Develops justifications and recommendations for acquisitions for computer hardware and software; reviews and evaluates contracts and proposals
• Prepares reports and correspondence; maintains necessary records and files of operational activities

• Proven knowledge and experience with helpdesk systems and troubleshooting user technology

• Basic theories and applications of computer science
• Basic principles and practices used in information systems operations; basic principles of training; PC hardware and software components
• Computer applications and software
• Operational characteristics, services, and activities of Information Technology
• Principles and practices of technical support and customer service
• Basic methods and techniques used in the installation, trouble shooting and maintenance of information systems hardware, software and related systems

• Maintains and executes confidential information according to HIPAA standards
• Obtain and maintains CPR/First Aid Certification
• Able to pass post offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 40% of the time
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Able to work a 9/80 work schedule

• Associate’s degree accredited college or university with major course work in Technology or related field; OR
• Two (2) years of progressively responsible experience in information technology, providing technical and operational support and/or network administration in the installation, repair, and maintenance of computer hardware, software and related equipment; OR
• Any equivalent combination of education and experience

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department.

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.